Shipping is offered through FedEx, Purolator or Canada Post. Damaged, lost or short shipments should be reported to us immediately so that we can re-ship the merchandise and/or register a damage claim with the appropriate carrier. Please do not accept packages that are obviously opened or damaged. Keep damaged goods and containers exactly as they were delivered until you're advised otherwise.
Chamberlain Timber Mart is not responsible for delivery errors due to incorrect shipping information including, but not limited to errors/typos in shipping address, postal code, city or province. In the event of incorrect information we will make every effort to assist in locating lost shipments. Make sure to inspect all freight-bound shipments prior to accepting the contents for any damage. Report damage directly to the delivery person and clearly mark the bill of lading as "DAMAGED". All damaged shipments must be reported to us within 24 hours of delivery.
Heavy & Over Length Items
We reserve the right to exempt shipments from the automatically calculated shipping rate if the unlikely event that the shipping rate quoted is deemed excessive. In all instances you will be contacted before your order ships to notify you of any extra freight charges not charged at the time of order. At that time you can either approve or cancel your order if you wish.
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Chamberlain Timber Mart does not warrant that the service from this site will be uninterrupted, timely or error free during the course of your visit, although it is provided to the best of our ability.
By using this service you thereby clear the company, its employees, agents and other affiliates against any loss or damage, in whatever manner, howsoever caused.
Chamberlain Timber Mart ensures to the best of our ability that all product information and pricing are accurate. However, typographical errors may occur.
In the event that the product you ordered contains an error in pricing or in any of its data, we may either contact you for instructions or cancel your order and notify you of the cancellation.