FAQ
Accounts
- Accepted Payments are Cash, Cheque, Debit, Bank Transfer/EFT’s, or Timber Mart Credit card. Payments made with Debit or Timber Mart Credit Card must be made in person at the store.
When Registering for a account online, enter all your information on the Registration page.If you are a existing customer you can enter your Account number in this page as well(Account numbers can be found on the top right of every one of your invoices).
Once that is done you will need to Verify your account with the email that's sent to you. After that we will confirm the account details and you will get another email saying your account is now active and ready to use.
In-House Charge Accounts,
This is a 30 day Charge Account it works like this,For example lets say you made 5 purchases in the month of June, on the first of the following month so July 1st you will get a statement detailing your monthly activity. You will then have until the 15th of July to pay the balance in full. Failure to pay the complete balance owing means after the 15th you will start to incur Finance Charges of 2% for every month the account is past due.
You can apply for this account by emailing Sales.chamberlain@timbermart.ca and indicate if you are looking for a Personal Account or a Business Account.
Timber Mart Credit Card
*6 month No Payment/Same as Cash (promo code 14063)
*On approved credit.
Financing is provided by Fairstone Financial Inc. and is subject to all the terms and conditions in your cardholder agreement and the credit promotional plan disclosure statement (collectively the “Account Agreement”). No Finance Charges will accrue and no minimum payment will be due on the purchase during the credit promotional period of 6 months. The terms of the credit promotional plan will terminate if you default under your Account Agreement. On termination or expiry of the credit promotional plan (or for purchases that are not part of the credit promotional plan), the standard APR of 31.99% and the terms of the Regular Credit Plan will apply to all outstanding balances owing. This offer cannot be used for previous purchases and cannot be combined with any other offers, promotions or special incentive programs. Certain terms and conditions apply. See store and Account Agreement for further information. At participating TIMBER MART locations only.
A $21 annual membership fee may be charged to your Account subject to certain conditions. For further details, call Fairstone Financial at 1-888-638-2274.
Shipping
Shipping is offered through FedEx, Purolator, Loomis Express or Canada Post it is up to the Employee who process your order which shipping courier is used. Damaged, lost or short shipments should be reported to us immediately so that we can re-ship the merchandise and/or register a damage claim with the appropriate carrier. Please do not accept packages that are obviously opened or damaged. Keep damaged goods and containers exactly as they were delivered until you're advised otherwise.Chamberlain Timber Mart is not responsible for delivery errors due to incorrect shipping information including, but not limited to errors/typos in shipping address, postal code, city or province. In the event of incorrect information we will make every effort to assist in locating lost shipments. Make sure to inspect all freight-bound shipments prior to accepting the contents for any damage. Report damage directly to the delivery person and clearly mark the bill of lading as "DAMAGED". All damaged shipments must be reported to us within 24 hours of delivery.
Heavy & Over Length Items We reserve the right to exempt shipments from the automatically calculated shipping rate if the unlikely event that the shipping rate quoted is deemed excessive. In all instances you will be contacted before your order ships to notify you of any extra freight charges not charged at the time of order. At that time you can either approve or cancel your order if you wish.
